Help & Frequently Asked Questions
Welcome to Elora Beauty!
We’re so happy you’re here! We want your shopping experience to be as effortless and beautiful as possible. Below you’ll find answers to some of our most frequently asked questions. If you need additional assistance, we’re always happy to help!
Our Products
What makes Elora Beauty special?
Elora Beauty was created by two sisters who share a passion for clean beauty. We believe makeup should enhance your natural beauty while helping you feel confident and beautiful in your own skin.
Are your products clean and cruelty-free?
We carefully select our products with clean beauty in mind. Please refer to individual product descriptions for specific ingredient information and certifications.
Where can I find the ingredients in your products?
Ingredient information is available on our product listings or packaging. If you have questions about a specific ingredient, please contact us.
Foundation & Shade Matching
How do I choose the right foundation shade?
We understand how important finding your perfect shade is! Browse our foundation collection to explore our beautiful range of shades and undertones.
Can I try a foundation before purchasing a full-size bottle?
Yes! We offer foundation samples so you can explore different shades before committing to a full-size product.
What if I’m unsure which shade to choose?
We’re happy to help! Reach out to us with questions about our foundation shades, and we’ll do our best to guide you toward a beautiful match.
Shipping & Orders
How long does it take to process my order?
We carefully package each order with love and attention. Processing times and estimated delivery dates will be provided according to our current shipping policy.
How much does shipping cost?
Shipping costs are displayed at checkout before you complete your purchase.
How can I track my order?
Once your order ships, you’ll receive tracking information by email when tracking is available.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. Once an order has been processed or shipped, changes may no longer be possible.
Returns & Exchanges
What is your return policy?
Because cosmetics are personal-care products, some items may not be eligible for return. Please review our Return & Refund Policy for complete details.
What if my order arrives damaged or incorrect?
We want you to love your Elora Beauty experience! If something arrives damaged or incorrect, please contact us promptly with your order number and photos so we can help resolve the issue.
Contact & Customer Care
How can I contact Elora Beauty?
We’re always happy to help! Visit our Contact Us page for assistance with orders, product questions, or anything else you may need.
Do you offer updates on new products and launches?
Yes! Follow Elora Beauty on social media and subscribe to our emails for product announcements, new arrivals, and special updates.
Still have questions?
We’re here for you! At Elora Beauty, every customer is important to us. Thank you for supporting our sister-owned small business and being part of our beauty journey.
With love,
The Elora Beauty Sisters