Elora Beauty Return & Refund Policy

At Elora Beauty, we want you to feel confident and happy with your purchase. We carefully select our beauty products and strive to provide a wonderful shopping experience.

Returns & Exchanges

We accept returns of eligible products within 14 days of delivery.

To qualify for a return, products must be:

  • Unused, unopened, and in their original packaging.
  • In the same condition as received.
  • Accompanied by proof of purchase or an order number.

Cosmetics & Hygiene

For the health and safety of our customers, we cannot accept returns of opened, used, or tested makeup products due to hygiene concerns, except where required by law or where an item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible.

Include your order number, a description of the issue, and photographs if available.

We will work with you to arrange an appropriate replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. If a return is due to an error on our part or a defective product, Elora Beauty will cover reasonable return shipping costs when a return is necessary.

Original shipping charges are nonrefundable unless the return results from our error or applicable law requires otherwise.

Refunds

Once we receive and inspect your eligible return, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method within 7 business days. Your financial institution may require additional processing time.

Final Sale Items

Gift cards and products clearly marked as final sale cannot be returned for change of mind. Your rights regarding defective or incorrectly supplied products remain unaffected.

How to Request a Return

Please contact our customer service team through the contact information listed on our website before returning an item.

Include your order number and reason for the return. If approved, we will provide return instructions.

Please do not send products back without receiving return instructions.

We’re Here to Help

Thank you for supporting Elora Beauty. Your satisfaction and trust mean so much to us.

With love,

The Elora Beauty Team

Beauty, Naturally.